Help your team adjust to the new way of working
Support continues after the records have been transferred. We help users carry out tasks in the new application and address issues so work can move forward.
Everyday use can raise questions that were not apparent during migration. Reports may be in a different place, approval steps may have changed, or familiar information may have a new name. Sigma Solusi Informatika helps users through this adjustment with practical guidance and clear support contacts. Assistance continues beyond the data transfer.
Users do not need to learn every feature at once. Begin with immediate responsibilities, such as checking employee records, recording changes, or viewing reports. This helps the team start working without first mastering every menu.
We explain the steps relevant to each role. A company contact can coordinate common questions so users receive consistent guidance. The aim is to help people complete their work and understand the features they need.
If a report is missing employees from one branch, we check the filters, access permissions, source records, and import results. The cause may be a setting, missing records, or an application issue. Working from a specific example helps us explain the cause and take the appropriate action.
Customers can reach Application Specialists through dedicated WhatsApp contacts and a group monitored by the support team. Describe the task, actual result, and expected outcome. We ask for any missing details, investigate the example, and explain the next steps.
After action has been taken, repeat the task that previously failed. Checking the result together confirms whether the problem is resolved or needs more attention. Established support contacts give users a clear place to turn whenever they need help.
We guarantee support until the problem is resolved through a clear escalation path, from the specialist to the Support Manager or Project Manager and executive leadership when required. Feedback from use also informs regular, planned development of Sigma HRIS and Forte HRIS alongside market needs.
During the transition, identify which application should receive new transactions and where required historical records can be viewed. If both systems are used temporarily, define their separate roles to prevent duplicate entries. Common user questions can guide additional training.
Support after migration helps the transition run smoothly because users know where to get assistance. Sigma prioritises application quality, issue resolution, and a positive experience throughout continued use. Our service helps your team carry on with its operations after the files have been moved.
Sigma Solusi Informatika supports everyday use of Sigma HRIS and Forte HRIS after migration. With dedicated HRIS support, users have a contact for questions about tasks and application issues. Where necessary, the issue is escalated and support continues until resolution.
No. We help with initial use and continue supporting questions and issues after the transition.
Customers get a dedicated Application Specialist, a dedicated WhatsApp number, as well as a support group monitored by the team.
Describe the task, what happened, and the expected result. Our team will ask for any additional information needed to investigate.
Yes. The service includes guidance on application use within the agreed scope, as well as assistance with application issues.
An issue can be escalated to the Support Manager or Project Manager and, when needed, executive leadership. Support continues until the problem is resolved.
Yes. Customer feedback and market needs help guide our planned product development.
Tell us which steps remain unclear or which results need checking. Sigma HRIS and Forte HRIS customers retain access to Application Specialists and support channels after the records have been transferred.