Help employees and managers continue their HR tasks
We answer questions and investigate issues with the ESS services your company uses, helping people understand the process and complete affected tasks.
Employees and managers use ESS for different tasks, from viewing attendance to submitting and approving requests. When something does not work as expected, the investigation needs to consider the user’s role and workflow. Sigma Solusi Informatika coordinates these checks and follows up on the findings.
Available menus depend on company settings and permissions. A missing menu and a sign in problem may have entirely different causes. Explain the task and what the user can see to guide the initial checks.
We review the example with your company’s designated contact. Access follows confirmed policy and responsibilities. Understanding the role comes before considering a permission change.
Users need to know whether a request was submitted successfully and which stage it has reached. Unclear status can lead to duplicate requests or repeated questions to HR. A specific example helps establish what happened.
The Application Specialist reviews the configured workflow and relevant request details. Company representatives confirm policy decisions, while our team investigates application issues so the process can work as configured.
After action has been taken, repeat the affected task. A changed screen or an instruction alone does not confirm resolution; check the result of the complete process.
We guarantee support until the issue is resolved, with clear assistance and escalation channels. Employee and manager questions can be coordinated through the company contact and support group. We continue following up so HR tasks can proceed.
A request awaiting approval does not necessarily indicate a fault. Check whether it was submitted, who is responsible for deciding, and its current stage. If the information differs from the configured workflow or the task cannot be completed, share the example with support.
ESS support helps employees and managers use services within their responsibilities. Sigma investigates the application, while the company confirms permissions and HR decisions. This division makes the next steps clearer and helps users get the appropriate answer.
Sigma Solusi Informatika supports ESS use for Sigma HRIS and Forte HRIS customers in coordination with the company. Application issues are investigated by our team; HR decisions remain with the company. Recurring usage questions can also inform ESS training.
Yes. We explain relevant steps and investigate issues with the ESS services your company uses.
We review the role, permissions, and configuration with your company’s designated contact.
Yes. Share a specific request and what the user sees so we can review the relevant workflow.
No. HR decisions and approvals remain with authorised company representatives. We help with application use and issues.
Coordinate through your company’s designated contact and support channels, including an example of the affected task.
Tell us the result of the check. Investigation, corrective action, and escalation continue as needed until resolution.
Coordinate access, request, and status questions through your company contact and support. We will review application behaviour against the user’s configured permissions.