Get help continuing HR tasks on your phone
Report mobile issues through your customer support channels. We review the task and relevant device conditions to help you continue.
Mobile behaviour depends on both the application and device conditions. When a task fails, we review the connection, application version, and settings relevant to that feature. Sigma Solusi Informatika uses the reported example to guide checks, avoiding unrelated changes to phone settings.
A sign in issue differs from a request that was not submitted successfully. Device details and the steps taken help narrow the investigation. Users can ask for help without knowing the technical cause.
We may ask for the device type, application version, and any message displayed. Relevant examples keep the discussion clear. Further guidance follows the findings of the investigation.
Some features use the camera, location, or other device settings. The investigation considers company configuration and the circumstances of use. The phone model alone does not explain every issue.
The Application Specialist connects device information with the task being performed and guides relevant checks. Questions about usage policy are coordinated with the authorised company representative.
After following the agreed steps, confirm whether the task succeeds. Check an uncertain submission before repeating it. The result tells the team whether further investigation is needed.
Sigma follows up through dedicated WhatsApp contacts and support groups. Issues requiring additional coordination can be escalated to the Support Manager or Project Manager and executive leadership. We continue supporting the issue until it is resolved and the result is checked together.
Share the phone model, application version if known, time of the issue, and preceding steps. Explain whether it happened during sign in, camera use, or a request submission. If a submission result is unclear, check its status before trying again to avoid duplicates.
Mobile support provides relevant guidance when a task is interrupted. We investigate the actual conditions instead of assuming all devices and issues are the same. Application quality and the user experience remain central to our approach.
Sigma Solusi Informatika investigates mobile issues for Sigma HRIS and Forte HRIS customers according to the enabled features. The team continues through escalation when needed. For usage guidance, mobile HRIS training helps users understand the steps and result checks on their phones.
Describe the task, what happened, and relevant device details. Our team will clarify any further information needed.
No. We review the task, connection, configuration, and device conditions according to the example reported.
Yes, when they relate to enabled features. We review the relevant settings and workflow against the company’s configuration.
No. Ask support for guidance so changes follow the investigation rather than guesswork.
Check the request list and status first. If it remains unclear, share the submission time and screen shown with support before submitting again.
Report the latest result so we can continue investigating. Coordination and escalation remain available until resolution.
Share the steps taken, any message shown, and the phone model through your support contact. We will guide the next checks.