Start with Information Employees Look for Often
Common questions include where to view attendance records and how to check a request’s status. If these steps are unclear, employees may continue asking HR even when the information is available through ESS. Start training with these frequent needs.
We explain how employees can access relevant information within the company’s settings. Examples follow the employee’s view, helping them understand what they can see and when to ask an authorised company contact for clarification.
Practise Submitting a Request and Checking Its Status
Completing a form is only part of a request. Employees need to know what information is required and how to follow its progress. Understanding the status helps avoid repeated submissions caused by uncertainty.
We use examples from enabled services, such as leave requests, to explain submission and result checks. Approval follows company policy, so employees learn the workflow that applies to their workplace.
Explain Where Employees Can Get Help
Some questions require a policy explanation, a record correction, or help with an application issue. Employees should know who handles each type of question so they can reach the appropriate contact.
Sigma helps introduce the process and coordinate assistance. Company representatives answer policy questions, while application issues are investigated through support. A clear contact route helps employees continue with the service they need.