Reporting HRIS Issues

Describe the issue and let our team help investigate

You do not need a complex technical report to request assistance. Explain the affected task, and we will clarify the details and next steps.

Discuss Your RequirementsExplore the Details

Information That Helps Resolve HRIS Issues

A clear report gives support a useful starting point, but users do not need to know technical terminology or diagnose the cause. Sigma Solusi Informatika helps clarify what happened through practical examples. This keeps the discussion understandable and lets investigation begin with the information users can provide.

Explain the Task and Actual Result

Start with what you were doing when the issue appeared. For example, a report for a particular period showed an unexpected figure. A specific task and result are more useful than a general statement that the application does not work.

We ask about the relevant steps and expected outcome. Screen details or messages can help where available. Any further checks are coordinated with the team, so users do not have to repeat unfamiliar actions simply to complete a report.

Explain the Impact on Work

An issue may affect one request or a process needed by many users. Describe which work is interrupted and any relevant payroll or internal deadlines. This gives the team the operational context.

The Application Specialist clarifies the affected scope and action needed. We consider the task and its circumstances as well as the menu involved. Where escalation is needed, the impact on work forms part of that discussion.

Stay in Contact Until the Result Is Verified

Additional questions may arise during investigation. Keep referring to the same example so updates remain connected. After action has been taken, repeat the affected task using the relevant guidance.

We follow up on findings and confirm results with customers. If the issue remains, investigation continues through support and escalation. Reporting starts the work toward resolution.

Distinguish What Happened from What Was Expected

Describe the action, what appeared, and what should have happened under company procedures. For example, a submitted request is not visible to the intended manager. Users can provide that example without first deciding whether the cause lies in records, settings, or the application.

Customers can reach Application Specialists through dedicated WhatsApp contacts and support groups. We investigate, take action, and check whether the task works again. Guaranteed support until resolution underpins our service for Sigma HRIS and Forte HRIS.

Sigma Solusi Informatika helps Sigma HRIS and Forte HRIS customers investigate issues through to a confirmed result. A reply alone does not close an issue. Customers can follow progress through issue resolution tracking with the specialist and support team.

HRIS Issue EscalationPayroll Application Support

Explore the HR processes that may be included in the discussion, preparation, and user guidance for this service.

Attendance Corrections

Review and approve corrections for missed clock entries or incorrect attendance records, with clear reasons for each change.

Payroll Management

Manage employee payroll, salary components, taxes, and deductions using Sigma HRIS or Forte HRIS, backed by our implementation and support teams.

Mobile Employee Self Service

Access HR services via the Mobile Employee Self Service feature in Sigma HRIS and Forte HRIS for both employees and supervisors.

Questions About Reporting HRIS Issues

Do users need a technical report before asking for help?

No. Start by describing the task and what happened. We help clarify the information needed.

What information helps the initial investigation?

The steps taken, actual result, expected result, and impact on work.

Is a screenshot always required?

No. You can describe the menu, steps, and result. If an error message or unexpected report figure appears, a screenshot of that section can help us understand it sooner.

Should we mention an affected deadline?

Yes. For example, tell us if the issue prevents payroll being completed that day. This helps the team understand the impact and coordinate with the relevant people.

What if the issue happens only sometimes?

Explain when it occurred and the circumstances. We will review the example and ask for relevant additional details.

What happens after instructions or a fix are provided?

Check the result with our team. If the issue remains, investigation and corrective action continue until resolution.

Report an Issue with a Clear Example

Use your support contact to explain the steps, actual result, and affected work. Our team will help with the technical investigation and follow up.

Discuss Issue ResolutionExplore Sigma HRIS and Forte HRIS