HRIS Support Until Resolution

We stay involved until the problem is resolved

Sigma Solusi Informatika guarantees support until issues are resolved. Sigma HRIS and Forte HRIS users have a team to contact and a clear route for escalation.

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Support from the First Investigation Through Resolution

Application quality needs reliable support behind it. When an issue affects HR, users need a team that understands the problem, explains the next steps, and helps restore the process. We position Sigma Solusi Informatika around application quality, guaranteed support until resolution through clear escalation, and a positive user experience throughout continued use.

A Team Users Know How to Reach

When HR work is interrupted, users need to know who can help. Searching for a new contact or explaining the application to someone unfamiliar with it can delay investigation. Established support channels are part of reliable everyday use.

Customers receive a dedicated Application Specialist, a WhatsApp number, and a group monitored by the support team. Explain the affected task and its impact on work. We help clarify the details needed to focus the investigation on the issue.

Follow Through Until the Issue Is Resolved

An initial response does not necessarily resolve a problem. Users should understand the next action and what result to check. For an unexpected report, for example, the team reviews its period, source records, and settings before deciding what needs correction.

We investigate the cause and take the necessary action, then confirm the result with the user. If the task still cannot be completed correctly, the investigation continues. Giving instructions is one step in support, not the end of the commitment.

A Clear Escalation Path When More Help Is Needed

Some issues need wider coordination or a further decision. Users should not have to guess who can help at that stage. The escalation process keeps the issue receiving attention until it is resolved.

Issues can progress from the Application Specialist to the Support Manager or Project Manager and executive leadership where required. Customers also receive a manager contact for escalation. Our commitment is to resolving the issue and supporting the user experience.

Assess Support Before Choosing an HRIS

Distinguish an acknowledgement from a resolution when evaluating support. An acknowledgement confirms receipt of the report; resolution should be verified by checking that the affected process works again. Ask who investigates, whom you can contact for escalation, and how the result is confirmed with users.

Our support guarantee is a continuing commitment to Sigma HRIS and Forte HRIS customers. With more than 10 years of experience, we understand the importance of keeping HR and payroll running. Explain the issue and affected work so assistance can be directed appropriately and the result checked together.

Sigma Solusi Informatika provides Sigma HRIS and Forte HRIS with service that continues after installation. If support from your current provider is a reason to change systems, discuss your experience through an HRIS consultation. We help assess migration needs and provide continued support until issues are resolved.

Dedicated HRIS SupportHRIS Support via WhatsApp

Explore the HR processes that may be included in the discussion, preparation, and user guidance for this service.

Payroll Management

Manage employee payroll, salary components, taxes, and deductions using Sigma HRIS or Forte HRIS, backed by our implementation and support teams.

Employee Attendance

Manage employee attendance based on work schedules, leave, and time off requests to generate organized attendance reports and payroll data.

Employee Self Service

Access information and submit HR requests via Employee Self Service in Sigma HRIS and Forte HRIS, based on employee access rights.

Questions About HRIS Support Until Resolution

Does this service repair HRIS applications from other vendors?

This service supports Sigma HRIS and Forte HRIS customers. If your company wants to replace another application, Sigma can help assess requirements, prepare the transition, and support the new system. Start with an HRIS consultation.

What does guaranteed support until resolution mean?

We investigate the issue, take the necessary action, and confirm the result with users. Support continues until the problem is resolved, with a clear escalation path where needed.

Is support available for Sigma HRIS and Forte HRIS?

Yes. Customers of both products receive guidance on use and assistance resolving application issues.

Who is the customer support contact?

Customers receive a dedicated Application Specialist, a dedicated WhatsApp contact, and a support group monitored by the team.

What happens when an issue needs escalation?

It can be escalated to the Support Manager or Project Manager and, when required, executive leadership.

How do you confirm that an issue is resolved?

The user checks the previously affected task again. If the result still differs from expectations, we continue investigating and following up.

Is support limited to application faults?

No. It also covers usage questions and investigation within the relevant service scope, giving users guidance when they need it.

Understand the Support Commitment Before Choosing HRIS

Discuss the team assigned to help, how to contact them, and the escalation process. Sigma Solusi Informatika prioritises application quality, issue resolution, and the user experience after implementation.

Discuss Support ServicesExplore Sigma HRIS and Forte HRIS