Accessible support contacts, backed by the team
Contact your Application Specialist through the dedicated WhatsApp number or customer support group. We clarify the issue and coordinate action until it is resolved.
Users need a practical way to ask questions while working. WhatsApp lets customers contact the team without arranging a formal discussion for every issue. Sigma Solusi Informatika provides dedicated contacts and groups monitored by support to clarify requirements, discuss next steps, and confirm results.
A message saying the application does not work rarely identifies what needs investigation. Start with the task, the result shown, and the affected work. A brief, specific description gives the team a useful starting point.
Include a relevant example, such as an on screen message or an unexpected result. The Application Specialist will ask for further details where needed. You do not need to diagnose the technical cause before requesting help.
Some issues involve administrators, payroll colleagues, and people who can confirm company policies. Separate conversations can leave participants unaware of findings. A shared discussion helps the relevant people follow progress.
The support team monitors customer groups for questions and updates. When adding information, identify the issue it relates to. This keeps new details connected to the investigation already underway.
After following instructions or receiving a fix, check the affected task again. Confirming receipt of instructions is different from confirming resolution. The actual result helps the team decide what to do next.
Tell us whether the task now works and what remains unresolved. If needed, the issue is escalated to the Support Manager or Project Manager and executive leadership. WhatsApp is the communication channel; our commitment is continued support until resolution.
For example: the October attendance report for branch A is missing one employee whose records appear in the confirmed source. Add when you noticed the issue and how it affects the work. This gives the team a starting point without requiring a lengthy technical report.
Accessible contacts need dependable follow up behind them. Sigma HRIS and Forte HRIS customers receive both through their specialist and support team. We help users verify results and continue their work.
Sigma Solusi Informatika provides dedicated WhatsApp contacts and support groups for Sigma HRIS and Forte HRIS customers. We investigate reported issues and check results with users. Where further action is needed, HRIS issue escalation continues through the Support Manager or Project Manager to executive leadership.
Yes. Customers receive a dedicated WhatsApp contact for their Application Specialist.
Yes. The support team monitors customer groups to coordinate questions and issue resolution.
Describe the task, what happened, and the impact on work. A relevant example helps us begin investigating.
No. Describe the issue you experienced. Our team will clarify the details and investigate the cause.
Refer to the task or previous discussion so we can connect the update with the ongoing investigation.
Yes. Escalation can continue through the Support Manager or Project Manager to executive leadership where needed, with support continuing until resolution.
Existing customers can use their assigned number and support group. If you are evaluating HRIS, discuss these communication and support arrangements with our team.