Start using HRIS with a team ready to help
Help employees put the application to work. Sigma Solusi Informatika supports the first stages of use with clear communication and focused issue resolution.
Go live is when the application begins handling the operational tasks prepared during implementation. Users may encounter questions that did not arise in training. We help answer those questions and address issues so work can continue. This guidance is part of a prompt, structured implementation that puts the user experience first.
Users do not need to master every feature before starting, but they should understand their responsibilities. An administrator may prepare records while a manager reviews requests. If these duties are unclear, work can be delayed even when the application is ready.
We help clarify priority tasks and explain how to get assistance. A company contact can coordinate questions to keep the information consistent. Users have someone to turn to when a step is unclear.
Saying that the application does not work rarely gives the team enough information to investigate. Explain the task in progress, the result shown, and when the issue occurred. A relevant example helps the team begin the investigation sooner.
Customers can reach a dedicated Application Specialist through WhatsApp and a group monitored by the support team. We review the issue and the action needed. Where further assistance is required, escalation continues through the Support Manager or Project Manager to executive leadership.
A resolution should allow the user to complete the affected task. After action has been taken, repeat the example that previously failed. Reviewing the result together confirms whether the issue is resolved or needs further attention.
We guarantee support until the problem is resolved, backed by a clear escalation process. Feedback from everyday use also informs product development. Sigma HRIS and Forte HRIS follow planned development schedules guided by customer feedback and market needs.
At launch, identify the tasks that must be completed that day, who will perform them, and who will confirm the results. When replacing an application, agree where new transactions should be recorded to avoid entering them in both systems. Share support contacts before users encounter a problem.
Before the first day, check that user accounts are ready, initial tasks are agreed, and support contacts have been shared. If records still need checking, identify the affected processes and the people responsible. Sigma helps coordinate these preparations so users know what they can do and when to ask for help.
Sigma Solusi Informatika continues to support Sigma HRIS and Forte HRIS customers after launch. Application Specialists help with usage questions, while issues needing further attention follow the support escalation process. Our service focuses on helping users complete their work and resolve problems, with support continuing beyond installation.
It covers assistance as the application enters operational use, including user questions and issue resolution within the agreed service scope.
No. Users should first understand their own tasks and how to get help. Training and guidance follow their responsibilities and usage needs.
Customers receive an Application Specialist contact through dedicated WhatsApp access and a support group monitored by the team.
Describe the task, what happened, and a relevant example. Our team will ask for any additional details needed to investigate.
Issues can be escalated to the Support Manager or Project Manager and, when needed, executive leadership. We guarantee support until the problem is resolved.
No. Application support continues to help users and resolve issues throughout ongoing use.
Share your planned launch date and the processes that need to run first. We will coordinate assistance so user questions can be addressed promptly.